I can't sign in

For anyone. You do not need to be signed in to read this.

You forgot your password

1. On the sign-in page, choose Forgot your password?
2. Enter your email and choose Send reset link. If that address has an account, a reset link is on its way. The link works once and expires in an hour.
3. Open the link in the email and choose a new password.

Your second step is not to hand

• Your authenticator app is on a phone you do not have: choose Use a recovery code instead and enter one of the recovery codes you saved when you turned on two-factor authentication. Each works once.
• You have a passkey: choose Use your passkey.
• You have lost both your authenticator and your recovery codes: write to support@atduty.com. Your identity is confirmed before your second step is reset.

Messages you may see

• “Too many wrong codes. Try again in 15 minutes.”
• Too many failed attempts: wait the minutes it says, then try again, or reset your password.
• “Verify your email address before you sign in. Check your inbox for the verification code.”
• “This account can't sign in to this organization. Ask the organization for an invitation.”
• “This account has been deactivated. Contact your organization's administrator.”
• Your organization uses its company sign-in: sign in there. Your own IT team looks after that password.